The following illustrates Training experience in Telecom Sector marketing and human resource development :

	Formerly a telco Supervisor - Course Development (General Management Training).
	Develop / deliver marketing related training programs (155+ courses in 20 countries) on such issues as: Market Planning, Relationship Management Practices, Customer Driven Enterprises, Major Account Strategies, etc. (See Training Courses)
	Retained by multi-national suppliers to work with offshore telco clients on marketing and human resources issues
	Develop and facilitate 200+ Team Exercises that create action plans for telco and supplier participants to move forward on critical issues
	Created operational blueprints: * A Telco Training Organization * Telco Executive Training in a DMS Environment * Telco Executive Development Programs * A Sales / Marketing Role Model Program ... applied to career path development of 300+ telco reps throughout Ontario and Québec
	Won global competition to develop and deliver 8 day Workshop on Telecom Marketing & Commercial Strategies for International Telecommunication Union (38 students / 8 countries, in Bangkok, Thailand)
	Collaborate with clients to ... conduct needs analysis to determine training needs  develop tailored curricula to address relevant issues  design student workbooks to inform and provide ongoing reference develop metrics to track progress post training create executive development programs for offshore (used as benchmark by Canadian International Development Agency as benchmarks of excellence) interact with regional and national training associations Conference keynote - e.g. * The Commandments of Customer Care * Human Resource Development & Training to Meet Customer Expectations in a Competitive Environment * Market Planning to Action, etc.