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Telecom - Document Development  

 

 

 

Consulting Training Document Dev. Clients

"The written word has a long memory"

The Document Development Approach: In confidence - evaluate existing documentation and status of implementation. Provide objective, seasoned feedback. Develop new document, ensuring clear message is focused on intended readership, and in sync with market realities and delivery capabilities.

The following illustrates Document Development experience in Telecom Sector marketing and human resource development :

Create business, market, sales, account and human resource plans for telcos and suppliers, to enhance market position, increase market share and meet / surpass revenue objectives.

Invited to submit articles to CANCION, a quarterly telecom magazine, published by 36 member CANTO (Caribbean Association of National Telecommunication Organizations) (July, 2K)

Published telecom related documents include:

The Commandments of Customer Care - CANTO (Caribbean Association of National Telecommunication Organizations - 2000)

Human Resource Development & Training to meet Customer Expectations in a Competitive Environment - CANTO (1997)

Human Resource Issues in the Canadian Telecommunications Industry - Industry Canada (1996)

International Marketing Practices - Global Vision (1996)

Training in New Technologies - ITU (International Telecommunication Union) - (1985)